Rieter: Smarter, Faster, and Simpler Parts Ordering

Rieter has taken a bold step into the future of digital customer service with the launch of its new webshop. The cutting edge self-service platform empowers customers with smart sourcing of spinning and winding spare parts, upgrades, and retrofit solutions.

This dynamic digital platform offers more than just a new look; it redefines the customer experience. By combining intelligent tools, real-time data, and seamless usability, the webshop brings a new standard of efficiency and transparency to customers’ procurement processes.

Designed with users in mind, the new webshop makes it easier than ever to identify, select, and order the right components. Upon popular request from end users, the new webshop includes product images for focus parts, technical specifications, and key benefits, designed to support procurement teams and machine operators alike.

Customers can browse personalized catalogs based on their installed machine base, making searches faster and more relevant. With structured categories and advanced filters, locating the right part is both quick and precise.

Built on a robust cloud-based infrastructure, the new webshop delivers round-the-clock access to real-time pricing, inventory availability, and shipping timelines. Manual inquiries are now a thing of the past. With increased system reliability and performance, the platform is designed to make the entire after-sales experience smoother, faster, and more intuitive.

Quotes and orders can be created at any time, from anywhere. Real-time email notifications keep procurement teams and mill management aligned and informed, with all relevant documents accessible instantly. The offer or order dashboard brings full transparency and reduces follow-up work.

With this powerful new platform, Rieter empowers its customers to take control of their procurement like never before faster decisions, smarter tools, and complete visibility at every step.