Agents from 21 Countries Attend Service Training at SDL Atlas Facility

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41 Agents from Asia, Europe, North America, South America and Africa assembled to learn the latest instrument service knowledge and skills at an international training event held at the SDL Atlas manufacturing facility. The week-long training event was designed to strengthen communication and cooperation between global partners and to enhance the expertise and professionalism of SDL Atlas’ global services.

During the training, agents received professional guidance from SDL Atlas Service and Calibration experts and learn the most advanced product maintenance techniques and solutions.

Through this training, agents gained the technical knowledge and skills to enable them to provide quality service and support services to their customers to ensure that SDL Atlas test instruments are effectively maintained and operated worldwide, while enhancing customer satisfaction and product integrity.

Hands on training occurred with the following SDL Atlas instruments featured:

  • AirPerm Air Permeability Tester
  • PowerTearTM Tear Strength Tester
  • DryRate 201 Drying Rate Tester
  • Rotawash Color Fastness to Washing Tester
  • PnuBurstTM Fabric Bursting Strength Tester
  • Tinius Olsen L Series Universal Testing Machine
  • HydroPro Hydrostatic Pressure Tester
  • Vortex M6 Standard Washing Machine

Skills covered during the training include:

  • Instrument Construction and Operation: Agents learned the construction, components and working principle of each instrument, including how to properly operate and set up the instrument to various standards.
  • Troubleshooting and Repair: Discussions on a variety of possible failure scenarios and solutions. Agents learned how to identify the root cause of a problem and make the necessary repairs and replace parts.
  • Maintenance and Servicing: Knowing how to perform routine maintenance and servicing is critical to maintaining the performance and longevity of the instrument. Agents learned to clean, calibrate and adjust the instruments to ensure accuracy and reliability.
  • Software Operation: Many SDL Atlas instruments have specific software for data logging and analysis. Training covered installation, configuration and use of the software, as well as exporting and interpreting data.
  • Resources and Support: Agents learned about the technical support and resources offered by SDL Atlas, including technical documentation, online support, and more, so that they can provide comprehensive support and service to customers.

Committed to providing customers confidence in standard based testing, SDL Atlas is ready to support its customers with instruments, equipment, test materials, and services anywhere in the world.

Source: SDL Atlas

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